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Frequently Asked Questions
 
At Personalisednovels.com we aim to give you the best service possible. With this in mind we have compiled below a list of our most Frequently Asked Questions (FAQ). To see the answers, move your mouse over the question and click on it.

If you can't find the answer you are looking for? Then please feel free to contact us and we will respond to you within 24 hours.
 
A. Our novels are perfectly bound and average 180 pages depending on which title you order.

Our paperback novels look exactly like any romance novel that you would buy in a store. They measure 17.8 x 10.8 cm, which is the same size as a conventional paperback.
 
 
A. Our paperback covers are high gloss, exceptional full colour quality.

Yes, not only can you personalise the story you can also choose to customise your book cover. You will be given the option when ordering to either choose a standard book cover or a customised cover. The customised cover option allows you to upload a photo of your choice as well as the option to change the title of the story should you so wish. The synopsis on the back cover will also be personalised.

Click here to see an example of our book covers.
 
 
A. Whilst filling in your character questionnaire for your book order, select the option to order a "Customised Book Cover". After clicking the "Submit" button you will be taken to a page where you can select and upload a photo of your choice, and should you wish to, you can also change the title of the book. Follow the simple instructions. This will bring up a preview of what your photo will look like on the cover. Should you not like the result you may click on the "Choose Another Photo" button. This may be done as many times as you like until you are satisfied with the result. Alternatively you may click the "Cancel Photo" button at any stage.

An additional fee of only £12.50. Will be added to your final total. As each book is a custom product, adding a photo to the cover usually adds a day or two to the process.

For Best Results: Be sure to follow the important guidelines and technical requirements.

Click here to view these.
 
 
A. The romantic scenes in the "spicy" version are detailed and graphic whilst the romantic scenes in the "mild" version leave more to the imagination. In both cases, the main storyline is about two people in love and naturally as the story progresses so they make love. Our books have been carefully written to present adventure, intrigue, passion and fun.

We do however suggest that the "spicy" version only be ordered for those over the age of 18. To see a free personalised preview, click on a title below:

Undercover
Burning Desire
The Waiting Game

Same sex novels:
Gay - Bonds Bondage &Beyond
Lesbian - Into the Wild
 
 
A. Yes we have books that cater especially for the lesbian and gay market.

Click here to go to our same sex novels
 
 
A. We have the answer! We have created a lovely gift announcement that you can print especially for occasions like this. This gift announcement will tell that special someone that their order is being hand crafted, that quality takes time and that their gift will be delivered soon. Click here to see an example. As an idea pop it in a little corked bottle and present it with a rose - Voila what a lovely gift!

Click here to preview a personalised gift announcement.
 
 
A. If you would like to buy a personalised book for someone, but just can't decide which one then our 'gift voucher' is the perfect solution. It's simple! Go to our 'book' section and scroll down and choose 'Gift Voucher', then select the type of book you would like to buy, add the recipient's name and a personalised message. You can also select options that allow them to create their own customised book cover or add additional items to your gift voucher.

Click here for more details.
 
 
A. For when you need a gift quickly! Or...you're too late and you know that their book won't arrive on time. We have the solution! Personalisednovels.com have created a lovely 'gift announcement' - a very stylish certificate that you can print off to say that your gift is on it's way! Its simple! Go to our 'book' section and click on the 'Gift Announcement' box, you will be asked to fill in a short form, i.e., recipients name, senders name, book title, occasion and your message. Click 'submit', and your 'gift announcement' is ready to print. You can also print a personalised preview from the book that you have ordered for them and put both the announcement and free personalised preview in a pretty corked bottle – making the perfect 'message in a bottle' gift!

Click here to preview a personalised gift announcement.
 
 
A. Ordering online is the quickest and easiest method and certainly the most accurate way for us to capture your details exactly as you want them.

Once you have selected a novel you will asked to fill in a questionnaire relating to all the personalisation options available for that particular story. You will also have the option to customise the cover by uploading a photo of your choice.

As the books are printed with the information that you provide; we strongly advise that you check your answers and spelling very carefully before submitting your order. Once the order has been submitted it becomes ‘locked-down‘ (your information can not be tampered with) and is sent directly to the printers for printing.
 
 
A. If you are having a little trouble answering them all, don't worry - it's a fantasy novel so don't hesitate to be a little creative and have some fun making the answers up or alternatively have a click on our '?' icon next to each question, this will provide you with help and suggestions. To help you we have given multiple choice questions where appropriate and have even added in some default answers for you, for example if you don't know their favourite car, we have put in Mustang - the story will include a Mustang unless you change it.

If it is all a little too much for you, or you cant decide which one to purchase - don't worry! We have a solution! Personalisednovels.com have created a lovely gift voucher that you can give to that special someone which will allow them to choose and personalise a novel of their choice.
 
 
A. Yes, once you have placed your order and providing that you have given us a valid email address, you will be emailed as follows:
  • We will send you a confirmation email and your order number
  • We will notify you once your order has gone to production
  • We will notify you once your order has been shipped
Also included in the emails that we send you will be a user name and password that will allow you to login to the website and track your order.
 
 
A. Your satisfaction is our top priority. If the workmanship of the book is faulty, or a personalisation is incorrect due to our error please return the book to us at Personalisednovels.com, P.O. Box 32463, Camps Bay, Cape Town, 8005, South Africa. We will correct the problem, replace it and send it to you at NO CHARGE.

However please note: We will not replace the book as a result of any error you may make whilst filling in the questionnaire. Our software takes the answers exactly as you have entered them and places them into the book. Once this happens the information becomes ‘locked down‘ meaning that we cannot alter it. Hence, we strongly advise that you check all spelling and capitalisation of your characters, names, places, etc, before submitting your order.

Each book is personalised to your specifications, we therefore can not offer a refund simply because you have changed your mind or do not like the book. After we have made it to your specifications, it only has value to you.

Once the order has gone to production, the order cannot be altered, cancelled or refunded.
 
 
A. We have chosen to use Paypal as this offers you, the customer peace of mind, that you are transacting through a secure worldwide highly recommend payment gateway. Using Paypal also offers you, our customer a number of ways in which to pay.

PayPal is available worldwide and in all major currencies.
 
 
A. Any personal information such as names, email and address details are used solely for the purpose of creating and shipping your order. We do not collect or retain any credit card or banking information.

No information that we collect is shared or distributed to any other organization. We may at some time contact you for feedback on our service or to give you information regarding any special offers we may have.

Personalisednovels.com understands the importance of protecting the information collected from customers and takes reasonable steps to maintain the security, integrity and privacy of any information in accordance with their Privacy Policy.

Click here to view our Privacy Policy for more information.
 
 
A. As each book is individually made please allow between 10-14 working days for delivery.
 
 
A. We offer two different book options:
  • Personalised novel with full colour standard cover £27.00
  • Personalised novel with full colour customised cover and photo £39.50
Shipping and handling charges are extra.

Click here to view.
 
 
A. Yes, If you want to order more than one copy of the same book - simply type in the number of books in the box where it asks for that information. Once you have placed the order in the shopping cart you will be asked for a delivery address for each book. Should you want to continue ordering - just click on 'add another novel' and you can carry on ordering more books - with an ability to send them all to different addresses or the same address.
 
 
A. Worldwide shipping

We ship worldwide and have many overseas customers - including the UK, Europe, Australia, Canada, America and South Africa.

Shipping Options:

We ship all our books via Registered Post. This costs slightly more but does mean that your book can be tracked throughout the journey. Once leaving South Africa, it is injected into your local Postal system where the SA Registered number will be logged. You will be able to track the progress of your book, at any time, using the tracking number that we will email to you. Allow 4 days for production, thereafter you can expect to receive your book within 7-10 working days.

Cost for Worldwide Registered Post      £7.00 per book

There are two options for delivery in South Africa

We post all books via Registered Post - which means that your book can be tracked throughout the journey. Allow 4 days for production, thereafter you can expect to receive your book within 7-10 working days.

Registered Post     £2.00 per book.

Alternatively you may opt for our Courier Service - Speed Couriers. This costs more but ensures an overnight delivery to your P.O. Box/Private Bag or Post Office. Your book can be tracked throughout the journey. Allow 4 days for production; thereafter you can expect your book within 48 hours.

Speed Services Courier     £4.00 per book to P.O./Private Bag or Post office
 
 
 
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Top Selling Novel
Title:  Burning Desire
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